Frequently Asked Questions

Entry Requirements

  • Which packs are valid to enter the promotion?

    The valid promotional packs are Clover Original 500g & 1kg and Clover Lighter 500g. Each pack is only valid for the competition on the coverleaf:

    1. WIN A BREAD-MAKING AND SOUP SET can only be entered with Clover 500g
    2. WIN A FAMILY-SIZED COOKING SET can only be entered with Clover 1kg
    3. WIN A HEALTHY COOKING SET can only be entered with Clover Lighter 500g.
  • How many times can I enter the promotion?

    You can enter the competition as any times as you like throughout the promotion duration with different pack codes. All entries require a pack code (found on the lid of all packs. There is an 18 digit code for Clover Original 500g, a 16 digit code for Clover Original 1kg and a 14 digit code for Clover Lighter 500g, all found on the lid of their tub.

  • How old do I have to be to enter the promotion?

    You have to be 18 years or over to enter this promotion.

  • I live in Northern Ireland / ROI, can I enter without purchase?

    Yes. To enter without purchase in Northern Ireland, email your name, address, telephone number and competition you wish to enter: i.e. WIN A BREAD-MAKING AND SOUP SET, WIN A FAMILY-SIZED COOKING SET or WIN A HEALTHY COOKING SET to clover@madabouthandling

    Northern Ireland entries without purchase are limited to one per household.

    Consumers living in Scotland, England and Wales must purchase a pack to enter the promotion and provide a pack code, found on the lid of all packs (Clover Original 500g 18 digit code, Clover Original 1kg 16 digit code or Clover Lighter 500g 14 digit code).

  • I live in England / Scotland / Wales. Can I enter without purchase?

    No, you have to purchase a promotional pack to be able to enter this promotion, based on changes to the UK Gambling Laws in 2007. Evidence of purchase is required by supplying the pack code, found on the lid of all packs. Clover Original 500g 18 digit code, Clover Original 1kg 16 digit code or Clover Lighter 500g 14 digit code.

  • I don't have access to the internet. Can I still enter?

    You can enter by post. Please send entries on a plain piece of paper with your promotional pack code, your name, address and contact telephone number addressed to the competition you wish to enter:

    1. Clover 500g Competition, PO Box 151, Ludlow, SY8 9BE
    2. Clover 1kg Competition, PO Box 151, Ludlow, SY8 9BE
    3. Clover Lighter Competition, PO Box 151, Ludlow, SY8 9BE

    All entries must be received by the closing date to be eligible for the draw. The final closing date for Clover 500g and 1kg is 23:59 on 28th March 2010 and Clover Lighter is 2:59 on the 11th April 2010. Proof of posting is not proof of receipt and the promoter accepts no responsibility for entries lost in the post.

  • When do I have to enter by to win the prize?

    There are 13 closing dates for each competition.

    1. Clover 500g
    2. WIN A BREAD-MAKING AND SOUP SET
    3. 3rd, 10th, 17th, 24th and 31st January
    4. 7th, 14th, 21st and 28th February
    5. 7th, 14th, 21st and 28th March
    1. Clover 1kg
    2. WIN A FAMILY-SIZED COOKING SET
    3. 3rd, 10th, 17th, 24th and 31st January
    4. 7th, 14th, 21st and 28th February
    5. 7th, 14th, 21st and 28th March
    1. Clover Lighter 500g
    2. WIN A HEALTHY COOKING SET
    3. 17th, 24th and 31st January
    4. 7th, 14th, 21st and 28th February
    5. 7th, 14th, 21st and 28th March
    6. 4th and 11th April

    Each draw closes at 23:59. The new draw opens at 00:00 the following day.


Code entry

  • Where can I find my promotional code?

    The code is found on the lid of your promotional pack. Clover Original 500g packs have an 18 digit code, Clover Original 1kg packs have a 16 digit code and Clover Lighter 500g packs have a 14 digit code

  • What does my code look like?

    Clover Original 500g consumers should look for an 18 digit code. It is a combination of letters and numbers and EXCLUDES the colon.

    It is in the form: 15 OCT 09 A 9211 11:10 L1 and looks this on the Clover lid:

    Clover Lighter codes

    Clover Original 1kg consumers should look for a 16 digit code. It is a combination of letters and numbers and EXCLUDES the colon. It is in the form: 29 AUG 09 9164 D 14:22 and looks this on the Clover lid:

    Clover Original codes

    Clover Lighter consumers (500g) should look for a 14 digit code. It is a combination of letters and numbers and EXCLUDES the colon.

    It is in the form A1H 07 SEP 09 01:57 and looks like this on the Clover Lighter lid:

    Clover Original codes

  • I have typed in the correct code but the website says it is not valid.

    Please try again and make sure you are typing in the correct format as above. Check that you are on the correct entry page that corresponds with your pack. There are three separate entry forms for the three separate competitions and each entry form will only accept the code that corresponds with the pack.

    In the entry form, ensure that you enter your details into every field of the entry form marked with an *

    If this still does not work please send us an email from the ‘contact us’ section of the website, including your pack code (18 digit code for Clover Original 500g, 16 digit code for Clover Original 1kg and a 14 digit code for Clover Lighter 500g, all found on the lid of their tub.). Alternatively you can enter by post.

  • Can I re-use my code?

    Each entry requires a new pack code to be entered as proof of purchase. There is an 18 digit code for Clover Original 500g, 16 digit code for Clover Original 1kg and a 14 digit code for Clover Lighter 500g, all found on the lid of their tub. You can only use your code to enter the corresponding competition on the coverleaf of your tub. Your code will not be valid to enter into the other competitions.

  • I can't read the code clearly on my pack.

    The code is a mixture of letters and numbers and looks similar to:

    1. Clover Original 500g:15 OCT 09 A 9211 11:10 L1
    2. Clover Original 1kg: 29 AUG 09 9164 D 14:22
    3. Clover Lighter 500g: A1H 07 SEP 09 01:57

    Please check the lid and see if you can make out the numbers / letters. If you are still having problems please send us an email from the ‘contact us’ section of the website and we will enter on your behalf.

  • I have bought more than 1 tub of promotional Clover and/or Clover Lighter with the same pack code.

    The pack codes are not unique numbers. Please do not worry, as long as you have a 1 pack to verify each entry, you can enter both pack codes at the same time.


Prize

  • What are the prizes?

    There are 13 prizes to be won in each competition.

    500g Original

    WIN A BREAD-MAKING AND SOUP SET

    Each prize contains: 1 Kenwood BM250 Breadmaker, 1 Kenwood FP250 Metal Food Processor, 1 Kenwood KN400 Electric Knife Medium Size and 1 Rectangular Bread Board.

    1kg Original

    WIN A FAMILY-SIZED COOKING SET

    Each prize contains: 1 Le Creuset Casserole, Grillit and Omelette Pan Set, 1 Tefal Progressive 5-piece Enamel Pan Set, 1 Prestige Roast & Rack and 1 2-piece Carving Set.

    500g Lighter

    WIN A HEALTHY COOKING SET

    1 Tefal Vitacuisine Compact Steamer, 1 George Foreman 13589 Grill/Griddle and 1 Kenwood FP250 Metal Food Processor.

    The prizes are as stated.

  • Can I choose a cash alternative instead?

    There are no cash alternatives available.

  • How do I claim my prize?

    All winning consumers will have the opportunity to check that the personal information they gave is correct (including email address). The winner will be notified by telephone or email within two weeks of the draw they entered with further details of how to claim their prize. The prize must be claimed within 28 days from first notification. All reasonable efforts will be made to contact winners, however, if the prize is not claimed within these 28 days the winner will forfeit their right to the prize.

  • When will the winners be notified?

    Winners will be contacted within two weeks from the entry deadline.

  • I received a note to say someone had tried to deliver my prize. What do I do now?

    Please call the courier company to rearrange your delivery.

  • Can I see who the winners are?

    The winners’ names and counties will be available after the closing date by sending an SAE to: Winners of Clover Cooking Competition, 185 Park Street, London, SE1 9DY. Winners’ names will also be published onto the Clover website (www.cloverfamily.co.uk)

  • How much is the prize worth?

    The prize bundles are worth up to £300 each.

  • I have entered one competition, can I use my code to enter another?

    The code on the lid of your tub can only be used to enter the competition stated on your coverleaf. You can enter more than one competition if you buy the other promotional packs before the competition closing dates.


Website and Technical

  • I was trying to enter the promotion and the website crashed – what do I do?

    Please relaunch your internet browser and try again.

  • I can't get the site to open – what do I do?

    If the problem persists please send us an email to dairycrest1@mailuk.custhelp.com and we will investigate further.