Privacy & Cookies Policy
1. About Us
This web site is an online service of Dairy Crest Limited (‘we’, ‘us’ or ‘our’).
2. Information that we collect from you
When you visit this web site you may be asked to provide certain information about yourself including your name and contact details.
This kind of information is only collected if you make an e-mail enquiry, or when you communicate with us or wish to enter an online competition or promotion or use any of our other online services.
We may collect information about your use of our web site.
Providing information is entirely voluntary. If you would prefer your information not to be collected, then
please do not provide it to us.
3. Use of your information
Your information will enable us to deal with any enquiries you make, and to process and use any feedback information you provide us about products or services. We may also use the information collected so we can administer competitions or promotions and provide you with services you may have requested and to administer, support, improve and develop our web site and business.
Where you have consented, we might also use your information to let you know about our products and services that we offer which may be of interest to you, about future events and news items, as well as for other marketing, advertising and promotional purposes; and we may contact you by post, telephone or email. If you change your mind about being contacted in the future, please let us know by getting in contact.
4. Disclosure of your information
The information you provide to us may be given to the staff working within Dairy Crest Limited and third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those third parties process information, handle competitions and promotions and provide support services on our behalf.
We will not transfer your information out of the European Economic Area under any circumstances.
Unless required to do so by law we will not otherwise share sell or distribute any of the information you provide to us without your consent.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
Details of the types of cookies used on the Clover website are set out below:
Type 1: Strictly necessary cookies:
These cookies are essential in order to enable you to move around the Clover website and use its features. Examples include remembering previous actions (e.g. entered text on our ‘contact us’ page) when navigating back to the page in the same session.
Type 2: Performance cookies:
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. This helps us improve the performance of our website.
By using our website you agree that we can place these types of cookies on your device.
None of the cookies on Clover are used to store financial information, or information that could be used to identify you but are essential to ensure that the site works as it should.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or selecting "delete cookies". This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.
6. Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
7. Accessing and updating
You are entitled to see the information held about you. You may ask us to make any necessary changes to ensure that it is accurate and kept up-to-date. If you wish to do this please contact us.
9. Contact us
All comments & queries on request relating to our use of your information are welcomed and should be emailed to